Refund Policy

Returns

Our policy lasts 10 days. If 10 days have gone by since your delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned which is mentioned on the product detail page. Goods that are customized for users will not be returned or exchanged.   

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be returned or exchanged.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

The amount returned will be the maximum of what the purchaser has paid.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. In the case of COD or cash payment, the transfer will be made to your bank account whose details will be provided by you. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@shravucreation.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@shravucreation.com and send your item to 5546, Katra Rathi, Nai Sarak, Delhi – 110006.

Shipping

To return your product, you should mail your product to 5546, Katra Rathi, Nai Sarak, Delhi – 110006.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.